Update: Sprint loses 901,000 customers, but reports other improvements

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i agree with the one post stating that the customer service sucked. i probably would be with sprint if it was not for the fact that no one in their customer service spoke english. how do i ask an open ended question to the rep and they answer me with a "yes" or "no" answer? then when i repeat the question they say "that is a good question sir, let me transfer you to someone that does." meanwhile they transfer me to another customer service rep that does the same crap. 9 hours, i timed it total over the coarse of 3 days just to switch from nextel to sprint signed for a 2 year contract and lied to about the price i was paying for my new phones, meanwhile they send a disconnection imminent notice for 700 dollars 4 weeks later before ever sending me my first bill. not to mention they failed to ship me my mail in rebate forms. il tell you best 1,500 dollars i ever spent to cancel a contract.

It pains me to see that someone who has such a tenure with the company thinks its ok to run your mouth like that. You think everyone needs to be fired. That is why you are in upper management right? Is that how you have succeeded so well in Sprint? You know SO MUCH about how to fix the problems yet you are in a position to leave.

What you have said about Sprint publicly is grounds for termination, and I hope the worst for you. You go ahead and leave this sinking ship. Attitudes like yours within the company are the problem. The industry has changed. Get with it, and stop living in the past that "you built". Wouldn't it be better to get off your butt and continue to work hard to maintain the network you claim you worked so hard to build.

Or maybe you have spent your 11 years writing 1000 word essays to post on the internet. Now who's a leech?

Soon one of those other companies will own Sprint. Then who's the loser?

Wireless companies start out losing money on new customers. If there never is a break-even point, then lock the doors.

If the customer is not paying their bill, by all means shut them off, but if they are paying the bill and Sprint still isn't making money on that customer, how is it the customer's fault?

If Sprint can't stop the quarter over quarter decline in gross adds very soon, they will continue to struggle...to the point where they either find a suitor to buy them or they will get taken over.

Have you ever thought that getting rid of customers that are costing the company money is something that needs to happen? Remember... The old management didn't do much thinking on this. The new management does and is correcting it.

Sprint is paying other carriers $1000's every month so that people in roaming areas have service. WHY? That's like paying to have a customer that doesn't contribute to the economic success of the company. The new management see's this. They aren't trying to be mean but some things have to be done like not retaining customers that they lose money on. All part of the process. If you were so smart you would be rinning a company and not barking on here.

Yep that's my sprint phone! It's still working just fine on the 3G network that we have had for years... You know the same 3G network that AT&T is JUST NOW rolling out except ours has had many upgrades since? Ohh and what's that? Oh it's my Aircard connected to the internet so that I can type this message on my laptop faster than any of the competion speeds.. I think I will watch some Sprint TV next just because I can and you can't on your slow ass T-mobile netork or your verizon phone that you have to pull an antena out on.. lol...

LOSERS!!!

I went to Allen's website and also investigated him. What I found is Allen has a track history of requesting services from companies and then claiming he's been screwed when the bill somes (see Allen's suite with Homedepot over a fence he had built). Allen needs to get out of his parents basement and into the realy world where a person is responsible for their own outcome.

What is this "Sprint" thing you all talk of so fondly, and where may I find one?

Steadily
pooching
ridiculously
incompetent
no
talent

I am a bit taken back by this idea that losing almost 1 million subs is an improvement. I could see the argument being made if the numbers were more like 500,000 or even 300,000. At this rate it will take Sprint 1 more year or about 4 quarters from now to actually do a net add. If Dan does not start really doing some out of the box thinking Sprint will be going down in flames.

To the sprint employee that is in a tussle with a few other poster here about your thoughts on the quality of Sprint's workforce: I am on your side and actually feel the same way. I left Sprint one year ago and never looked back. My direct manager was an idiot and is one of the worst managers I have ever worked for. He drove many people away and drove many people to leave the company. He did not drive me away, I left before he had the chance to. His trade mark style of managing is to micro-manage you to death. He treats you like you are a teenage kid. As for his boss, he just turns the other way and refused to deal with it for some reason. No one can figure out why! How many people must walk away before someone says, wait a minute why does this guy have such a low retention rate? I hold a MSEE from Stanford while he does not hold any degree of any kind. I worked for Boeing (my very first job), SGI and HP and went to work for Nextel in 2002. I was very happy with my job and loved being there. Actually, it was the best job I ever had until the merger. It was the shift in managers that turned me sour. My old boss took the package thus I got a new manager that knows nothing about what I did or what we did as a group but insisted on telling us what to do. We'd get weather reports from this guy, highway traffic reports from this guy, email after email after email that had nothing to do with the job at hand. It's is almost unbelievable that you can run into this type of mangers these days. 99.9% of everything this guy emailed to us was either way off base and wrong or way off topic! I just said to myself, this job is going no place fast and with mangers like that the company is doomed. The sad thing is the person is still there, driving yet another employee out the door. A gal that holds a BSEE from MIT walked away two months ago. I chatted with here on the phone last week and she said she could not take it anymore and left, now she works for NASA. I am now back at Boeing in a better position then I was when I left way back in 1987 and I can say it is a pleasure to go to work every day and not be treated like a kid.

I for one understand what you are talking about and it is a shame that the people that are giving you a hard time don't get it. They will though, when they get their last paycheck as Sprint goes into bankruptcy.

You are at best misinformed, certainly missing logic and at worst lacking basic understanding of the market place and economics. You may need to bone up and understand the telecom sector is growth sector and that technology and service continue to improve, which provides greater services for consumers for less money.

Standard marketing principles give valued customers improved offers or benefits. In your grocery store analogy, you give customers who repeat business a reward or incentive to continue to shop regularly. In the travel industry, upgrades are given to those who travel often, not those who show up and expect something for flying the first time. In the gambling industry perks go to those who spend time and money gambling over time, not someone who simply walks in.

You make a choice for your entertainment dollars, as you support a local football team for 26 years. Over the years the product you purchase continues to cost more, while providing an inferior performance value. As the consumer, you have the decision to continue to make that purchase, or choose another. Look what happened to the Royals, poor performance brought poor attendance. But, then again, your Neanderthal skull might not grasp the idea that consumers can drive markets and Sprint;s consumers are making a statement.

Perhaps you should consider going to the public library to bone up on some economics instead of going to Main and 34th for your 'reading' time.

I work for Sprint in one of their corporate retail stores as a Retail Consultant. I've been in our industry now since '97 and worked under Dan R. Hesse when he was the CEO of AT&T Wireless. Dan is one who thinks outside the box, looks at cold hard facts, shoots from the hip and pulls no punches when it comes to plan execution. Guess who created the first national wireless plan without domestic roaming nor long distance charges in the US? You got it. Dan did it with AT&T Wireless' Digital One Rate. I can assure you He'll keep Sprint Nextel from becoming a wireless Titanic one course at a time. BTW, neither Metro PCS nor Cricket Wireless purchase minutes from us as both have their own wireless licenses as well as networks. Vigin Mobile on the other hand is one of the few remaining MVNOs who use Sprint's CDMA network for voice and data services.

The common theme from the customers seems to be "the customer service sucks"... and the common reply from the employee's of Sprint on here seems to be "well you're not doing something right". Yea, that's not good customer service.

The common theme for why people are staying with Verizon while being charged a helluva lot more seems to be "the customer service is awesome"...

What's Sprint doing to improve customer service? All I find on the net and hear from friends are horror stories about having an issue and spending days on the phone with multiple Sprint employee's without ever actually solving anything.

Yea, I don't have any personal experience, but with all these negative recommendations about Sprint and the positive ones about AT&T, Verizon, and to a lesser extent T-Mobile... why the hell would I give Sprint a chance? And if I were an existing Sprint customer, why the hell wouldn't I go see if the grass is greener on the otherside when my contract expired?

Maybe they'll realize this trend sooner or later and start retaining customers... maybe even stealing a few away from the competitors. Otherwise, at this rate, in 8 years they'll have no customers left.

coming for a person that says I was not an employee... YUP whey would anyone listen to you, you've bet shot down as a person that think they know but when facts come out you don't know. I personally grow tired of people like yourself that don't have a clue about turning the ship around. The fact that I have stayed with this ship through its sinking should show you I am committed, again you get shot down again! The fact that I did not say I "was" leaving shows I am still hanging in, yeah you get shot down again, you are now shooting blanks. It is mangers like you that are killing my company, the one I build up from ground zero, the one I put my blood and heart into, the one I spent many of many nights working and did not see my family for many of many weekends because I was working my butt off to serve the customer. It breaks my heart to see the network I helped bring into the sunshine be run into the ground. Why don't you leave Sprint Nextel so I don't have too, so I can be with a company that is the best? Seems to me by you sticking your head and the sand and not meeting the challenges head on you are the problem. I am willing to talk about them upfront and honestly without the emotion, unlike yourself.

And, who is whinning? Sound more like you are then I. I am just stating facts on the ground and what I see any many other see as why Sprint Nextel is where it is... Bad directors, bad managers and below average employee like yourself. As stated before, if we rid the company of type like you then we'd be kicking the other two carries butt! heck we might even be #1 by now, but not with people like you that hide in the bushes and can't confront the real issues we face.

I'm not a Sprint user. I was some time ago. First time on this site and I'm shock. I was expecting to see the fanboys and the haters of the competition. I feel bad for Sprint but just by reading the comments I know exactly why Sprint is failing...

With customer like YOU, with store managers and owners like YOU, with employees like YOU, with upper managers like YOU any enterprise would fail. IT IS YOUR FAULT!!

KC needs Sprint. America needs Sprint. Can you see that if Sprint succeeds YOU and your family will benefit.

Can you see that if Sprint fails thousands of families will be without a job? And then will be ONLY 3 and soon a monopoly. It doesn't matter where you switch you and everybofy else will pay a very hight price for the failure of Sprint.

Stop pointing fingers. YOU and ONLY YOU can make Sprint succeed. Let's hear the inspiring words, let's encourage the people that serve you with a THANK YOU. Bring up the positive ideas, the smart sugestions. The roar of 50 million, can move and change anything.
Feel proud of being part of something big.
I just did my part. WHY NOT YOU
Fernando

Then go get another job, tired of hearing about your life story. Some people are still interested in making things good and turning the company around. If you're not then fine, go, but quit the whinning.

If and when I leave Sprint Nextel it will be on my terms, not Sprint Nextel's. In other words at some point in time I must make a choice, stick with a company that is sinking or move to another company that has a future and can use my services to their advantage. Nextel has treated me well, Sprint Nextel has treated my pretty well so I have no heard feeling either way. By the way I have only worked for three companies in my life and I have been in the work force for 39 years now. I just don't jump jobs when there is a tough road ahead. I was part of a company that fell apart and we put it back together again and now that company is doing very well. There becomes a time when enough the most devoted and company caring employee has to look at all the bad things and decide if the company is fixed about. I am at this point right now. The rumor is more layoffs are coming, if those layoffs are not done to turn the tide but to get a better looking P&L then I will take the jump. I have a standing offer at my old job so finding another is not that hard for me. It does help that I was the co-founder of that company too!

I see that many people are mad at me for stating the truth... you people need to step back and stop putting your emotion into and look at it as iff you owned a few hundred thousand shares. If you did you would be wondering, why am I investing in this company again. My years of service are like owning stock... It's either going to work for me or not, right now it is not!

Sorry if the truth hurts, but it is the truth.

You're right about Allen. I have no DSL options at my current Sprint exlusive store and I never was dumb enough to get screwed like that! I mention that I own a store that sells Sprint to agree that they have some of the worst customer service, but having 3 phones (all w/ different carriers), the cellphone companies are all the same. It solely depends on how savvy, or smart, a customer is and whether or not you have a store you know you can trust. I have been in business with Sprint for more than 5 years and have found that 99.1% of my customers from my first year of business are still with Sprint because they TRUST ME, not Sprint. Oh, and when do you ever find an ENTIRE GROUP of salepeople that are honest? Last I checked, us educated types know that you always check EVERYTHING the salesperson told you! Allen's fault for being that ignorant, lol!

Well if you did not get the email that means your department does not get the STI payout because it failed in its give task. The email was sent out last week. Go to PeopleSoft Employee self service. You should find it there.

As for the comment that I am part of the problem, well actually not, if you read my post then you see what the problem is. You can't fix problems unless you understand what they are and talk about them. I am not slamming the company, just its leadership and the bad management that caused this train wreck. I wish there was something I could do, start firing people like yours that can't see the bigger picture and what needs to take place to make this company work. Dan can't turn Sprint Nextel around with dead beats that just suck this company dry. As I suspected you are the they type of employee that needs to get booted. The one that is unwilling to make the hard choices. Sprint Nextel did do all that much for me, Nextel did though but that company is gone, now it is "Sprint Nextel Inc." or did you not get the memo that Sprint PCS and Nextel Inc. became a new company that needs to build things like loyalty with its employees and its customers.

Enough said on my part... people can judge what I have had to say, I don't really care either way.

Sprint simply does not get it. Customer retention in a competitive market is key to any companies success. When any representative of a company makes an offer, the offer should be enforced. Sprint chose not to support the offer, and I left. Case closed, just like the other 900k that left with me. If you dont like reading reality, then kiss a warted toad.

it will never happen. The good ol' boy system has already over-run Sprint. There is no way to weed out the garbage at Director and Manager levels now. Those people do not give subordinates ratings based on performance. They give them ratings based on who they like. The only solution is to get rid of some people at the top, and hire new blood with no ties to Sprint or their employees.

But that is a pipe dream. It will never happen.

If you are a Sprint employee, your part of the problem. Maybe you should spend more time working rather than spitting on the very same company that provides you a nice living. Good job of promoting the company in which you work for, glad you don't work for my company. You probably will be the first one to comment on the next layoffs about how bad you were treated, blah, blah, blah.

Enough said.

Engineer that homie.

I havent seen an e-mail on that nor have I seen anything on i-connect.

Why don't you post the e-mail.

for old Sprint corp. He he he

It looks like my comments brought out one of those poor performing managers and I am sure I hurt their felling by stating they should be held accountable or be let go. Dead beats don't like to hear what I had to say, top performing employees do. To the employee that said I was not an employee and gave some strange reason why I could not be an employee, well at it turns out our "STI" payout will hit our paychecks on Aug 22. We also use people soft to keep track of our time. You should check you outlook if you did not get the notice about your STI payout! So the fact that I know about STI and when it hits my paycheck plus the fact that I can tell you what our payroll system is should tell you I am an employee and I know it burn you up that some people have the moral high road to tell the truth about the company and not burring our heads and the sand!

You are correct, I will not say what department I work at... why should I? It has nothing to do with what I said!

To the "anonymous" replier just above the original message:

I am a former Sprint employee, of 9 years. I have to say I agree with the original poster on a lot of things. I worked with the Enterprise Solution Center, Sprint's internal computer helpdesk for employees. I was laid off back in March, with approximately 5000 other unfortunate (or fortunate, depending on how you look at it!) souls. The Nextel merger WAS a mistake, one that was compounded by executive level (and on down) refusal to see the problems, and covering them up for so long. We in IT were basically told to take a bunch of square pegs and force them to fit in smaller round holes - and were not listened to when we tried to tell the higher-ups that there were problems!

There are some good managers and directors there - however, the other poster is correct in saying that many of them don't know what they are doing, and have no business trying to do the job that they are in. Most of the good ones that I know either have left or are leaving - last year, my direct supervisor got up and walked out, giving our senior management his resignation on the spot, when told what the senior executives had ordered them to do. At the same time, the senior manager of my department took a demotion to a first level manager in a different area because he didn't like what they were doing with our helpdesk. He finally quit Sprint entirely a couple of months ago, and is now working at the same place I just got a job at - Cerner! Many other former Sprint coworkers are here as well.

As for the phones, yes, Sprint people get good discounts on the service, but pay the exact same price for the phones as the general public. It also wasn't unusual for an employee or their spouse to have service from another company too - a friend had Verizon as well as her sprint employee account because the Sprint phone got no signal inside her home.

So please don't discount his information - I was in a position to know that a great deal of it about the quality of management, and I have to completely agree with him. I was sorry to leave Sprint, despite all of that - I truly hope that Hesse can turn things around.

Sprint would be taken over or bought...the network would continue until it could be converted, if needed.

To the poster who talks about 40,000 unemployed hitting the streets of KC...since when did the campus in OP more than double its employees?

Conversely, FON has, over the past 10 years, probably "downsized" that many folks in KC...

Sprint has massively overpaid its employees for years. They throw money around like used tissues. Now, all the foolishness is catching up with them. Turnover has always been terrible, with each successive wave of new hires being trained by the ones heading out the door. Now, the level of competency is terrible. Sprint is in bigger trouble than most know.

If Sprint did shut down (which I seriosly doubt they ever would), and every did a mass exodus to other carriers, wouldn't this cause stress on other carriers towers? I seriously doubt ATT, Verizon, TMobile would be able to handle the extra customers. Also wouldn't Cricket, MetroPCS, and Vigin Mobile also suffer since they buy their service from Sprint?

Everyone knows that when an employer see's Sprint on a resume that it goes into the circular file.
Sorry nice try. Good luck with unemployment.

Sprint is down 1/4 after 1/4 but you all keep saying its doing better. Well I am sorry to say that you can tell yourself and your sorry excuse for an engineer co-workers that sprintron is improving all you want, but when you look at the numbers they dont lie.
Dont let the door hit you in the @zz on the way out.
Nice stock price too losers.

Can we change the name of this blog to "People who hate Sprint because the people they hire get paid way more than what you make selling junk from your basement on craigslist."

Through all of your posts no one has actually offered a good suggestion except to sell Sprint to someone else... which in itself won't fix any problems.

Current Sprint customers would once again be subjected to numerous changes that affect service.

How about backing the largest employer in our community? Any thoughts to what the affect on our local economy would be if 40 thousand people hit the streets with no job?

Any thought on the amount of experiance that would flood the job market in KC and surrounding areas. Any of you people without a job would get overran by the Sprint crew.

Just face it... we're here to stay... we make tons of money... and we spend it.

Quit crying... and yes ... 26 years of Chiefs tenure is quite a feat. I suppose since the Chiefs are down (like Sprint) we just pick a new team to root for.

Give me a break... ya'll are real idiots.

Hey Improvement (or actually Improverment) -your claim to be a Sprint employee was dubious at best when I began reading, but I did anyway just to see where it would end (I enjoy a good fairy tale). You say you're an 11 year Sprint employee, but you provide absolutely no verification of that. Sure, you probably don't want to say what department you're in for fear of retribution. That's gotta be it right? Not really (thanks for that quote). Your whining about managers and directors sounds no different than any non-Sprint employee who complains about the company. But when I really realized that your story was a pile of fertilizer was when you said that you have an Instinct phone and your wife has an iPhone. Interesting, I thought the Instinct wasn't currently available to employees. So you paid full price for it? Not likely. Considering Sprint has an awesome employee phone deal, I really don't see a real employee passing that up. And you don't take advantage of the family plan that Sprint offers? So you paid for an Instinct AND an iPhone? I thought money was tight? And not to mention that you claim to have been an 11 year employee. Long-time employees tend to be a little more protective of their employer rather than airing their dirty laundry on a blog. I'm not saying that real employees don't have a right to complain, or that it hasn't been done - I'm sure there are actual Sprint employees who have written of their frustration on this blog; it's just that your ranting has absolutely no validity to it. So you're leaving in 6 months huh? That tells me that as of right now, you have no prospects or a different job lined up. In this economy, I doubt that a long-time employee of ANY company, let alone Sprint, would say that they're going to be gone in 6 months just because they don't like the state of the company (and when that company is finally showing some improvement). And that alleged family of yours must not enjoy the health benefits that you've built up over 11 years. And 11 years should have provided you a nice retirement plan and salary to pay for the "house" you live in, so tell me why it is that you want to leave? Sorry, but I don't buy it. Saying you're an employee just to bash on Sprint doesn't give your comments any more credibility. Go troll somewhere else.

Here come the layoffs. Last round at the beginning of the year it seemed to be your salary that go you fired, whats it going to be this time? Who you know or who's your frat buddy?
Maybe they might even do it by your performance, but i doubt it.

First off I'd like to say after reading some of the post here I think some of you need to really grow up, name calling is childish and very lowbrow and not really worthy of any more comment.

A disclaimer to the following comments: I am a Sprint Employee of 11 years.

After the merger I was all happy and drunk form the cup of merger fever. I was with the Nextel side of the house and thought that this merger was the best thing in the world for both companies. The idea behind the merger was well intended I think but not well thought out. The CEO of "Sprint" and the CEO of "Nextel" should have talked trough all the issues that would have impacted the new joined company. It is clear that they did not think that far ahead. Now 2+ years into this merger I can flat out say it failed. It is not a matter of opinion but more of facts on the ground. We have lost some many customers that you could the 51st state with it... call it "The State of Sprint refugees". From the inside Sprint Nextel is still rotting away. There are managers that work for this company that have no business being a mangers but yet they still maintain the position. We have directors that have no business directing at all. From what I have been told there was one director out west some place that made a statement in a town hall meeting that iDEN was going away and the sooner that network is turned off the sooner "Sprint" can be profitable again. Oddly enough a few hours later Dan sent an email out and made a public statement that stated just the opposite! My best guess is that director is still working here, sadly! As for the network being the best, well from a purely technical standpoint it is good, but soon will go in the tank. The rumor is that we are going to outsource engineering and the group that actually fixes the sites so that Sprint Nextel can save opex money. I don't know of this will happen but from what we hear it is on the table. So the ship is still sinking, almost one million left us and they say that is an improvement! I don't know who anyone can say that, just look at the past 8 quarters... we are still bleeding badly and it has not improved at all. Maybe that is the problem, people are not able to see what is right in front of their faces!

Here is my solution to our problem at Sprint Nextel, it is not the complete fix but a start: Put all mangers and directors on notice that if they don't perform their jobs at a level of "Out Performer" they are gone. They have 8 weeks to get with the program or get out. Every quarter the managers and director have a review and if they are not cutting the mustard cut them loose! Once we have a good director and management structure set in place the do the same with the staff. No employee at Sprint Nextel should be "below expectations" or "meets expectation" we all should be "exceeds expectations". I don't know why Sprint Nextel keeps dead beats around, it is killing us! Without top notch employees at the helm there is no way Dan can steer the ship without crashing it! Frankly speaking there are many of many people out there that can help Sprint Nextel recover but sadly I have seen these people leave the company one by one. There is in fact a "Brain Drain" at Sprint Nextel. I myself will mostly likely leave Sprint Nextel in the next 6 months or so. Yes I may be a "Rat" leaving the sinking ship but I have no choice, it's the way I make more to pay for my house, my kids school ans support my family that is at stake. If I were very wealthy I may stick around but there are other companies that can put my very special talent to good use. Here at Sprint Nextel those talents are in a slumber and NOT by choice!

One last thing on the phone handset side of things. I have the Instinct and my wife has the iPhone. There are many things we like about each and some things we don't like about each. Over all I can say the iPhone, not AT&T, is a better product then the Instinct. Sadly the wife has to deal with AT&T horrible G3 network and she finds herself on wifi hotspots all the time. If I do even leave this company I'll be sticking with the Instinct though, for some personal reasons... One thing Sprint Nextel could do and better do is get the iPHONE on our soon to be wimax system. If Sprint Nextel does not do it and AT&T does (AT&T is think about build wimax too now) then Sprint Nextel will end up on the trash heap of company's that could have made it but did not because they could not see past their own nose.

PS
Sorry for any and all spelling errors etc. I am in a big hurry, I need to meet a customer!

Sprint became my wireless carrier in 1998. I wouldn't trade their service or coverage for any other carrier. My friends with Verizon and AT&T have their own horror stories to tell about dropped calls and customer service. The new CEO is light years ahead of anyone else in that post and he's making a big difference. Best handsets in the industry (especially the Instinct), improving customer service and the best unlimited voice and data calling plan available (Simply Everything) are just a few reasons this company continues to have more than 50 million customers. God help us if the duopolists Verizon and AT&T are our only choices in a few years. Look for prices to rise and innovation to cease if that happens. With their teams of lawyers and lobbyists, it probably will.

I'm not the commenter, but you bring up one of my personal pet peeves. And it's one that could be said of any of the mobile companies.

My guess is that you'll get great service at 31st and Prospect. Folks there don't get all incensed about cell towers. Now, try getting service in parts of Johnson County -- Mission Hills for instance -- and you'll be flat out of luck. Folks there won't allow towers -- "not in my backyard!" -- and then complain there isn't service in the neighborhood.

The only thing the company is desperately doing is putting enough lipstick on this pig to get as much as possible when it's sold or taken over. Hesse is no fool, he took the position knowing this & surely padded his landing. The balance sheet screams trouble & issuing stock is an emergency signal. The fallout for the Kansas City market is going to hellacious which is why the press coverage is frequent to prepare everyone when it happens. It's the classic "death by a thousand cuts".

enjoy going to the game and back then they were a good team. They will get better, but don't knock on someone for holding season tickets. Your just pissed that you don't own them.

I left Sprint about 2 years ago, when there were signs the ship was sinking. The company has only gotten worse. When is Dan going to realize the problem is with all the execs, VPs and Directors who have been leaching off the company for years. Get some fresh talent in there! Start by revamping the HR group where poor, average and excellent performance is rewarded all the same today. Under that structure people are incented to just "get by." This company needs some help from Jach Welsh. Maybe sign him on as Exec Chariman?

Anyone who has been in wireless knows Sprint's subscriber numbers are actually getting worse quarter over quarter. If we take the 2% churn # reported at face value, Sprint lost, on a GROSS basis, about 700,000 less subs than last quarter. Even with that improvement, Sprint still had NET subscriber losses very close to last quarter...maybe about 150,000 less. If you crunch those numbers, Sprint's GROSS subscriber adds this quarter were close to 800,000 LESS than last quarter. Not good, and it shows in Sprint's drop in revenue. This trend can't continue.

Also not good is that Sprint is looking for a cash infusion.

Nice comments. I talked with Tech Support on 3 different occasions, went into the store on 3 different occasions, and was told the same thing in all instances: "I do not know why you are getting multiple text messages." I read my contract with the rep that entered it into the computer and went over it with every person I called. I guess I missed the part about "Sprint is not responsible for knowing how to enter contracts into the computer." Although annoyed, I didn't even get upset until after the 3rd time it happened.
I do not live in the ghetto or anywhere near 31st and Prospect, but thanks for assuming. I lived downtown on the top floor of an apartment building and had zero coverage, but I guess I should understand that downtown of the company's headquarters should have weak coverage.

Don't blame me for the downfall of your company.

While this quarterly report was not as favorable as I had hoped, there are still clear signs of progress. Dan Hesse and his Team are clearly moving in the right direction, but progress takes time. The so-called "churn" rate is down, the Simply Everything plan is a brilliant way to reduce customer service complaints....and their Instinct phone is a fantastic product. I've also heard the HTC Touch Diamond is going to be a big hit. And, contrary to the comments of another reader, I think their new marketing/advertising campaign is great. It is certainly far more creative and engaging than the tired campaigns of Verizon and AT&T. Verizon's ads featuring the gang of employees walking down the street? are you kidding me? And, AT&T's "more bars in more places" is a total joke. Maybe AT&T should mention the fact that much of their coverage requires roaming charges (because they're dependent on Sprint's network to compliment that coverage).

The bottom line: Let's try and be optimistic about Sprint's future and support Kansas City's largest employer. The new leadership w/ Dan at the helm is working...improving...slowly, but surely. All of the negative naysayers need to get a life. Sprint clearly has the best network...the customer service is improving...and the phones rival anything offered by their competitors. And, just to clarify....I DON"T work for Sprint.

You are an idiot for being a Chiefs ticket season holder for 26 years....bottom line..how cliche.

Sprint is circling the drain. Their reputation is shot, and even Dan Hesse can't turn that around.

If Sprint wasn't the lowest cost provider out there, the 900k users they lost would easily be double.

You Sprint employees better get your heads out of the sand and update that resume. Even your buddies who are managers and directors won't be able to save you for much longer. They'll be lucky to save themselves.

Still a few glitches here and there. My cell signal will just suddenly drop out - from 5 bars to none on occasion here in my room, but I can see the cell tower - so what gives? Small issues when I switched phones early in the year - seems they tried to put me on a different plan when I wanted the same one i've had forever. Took 3 calls to customer service to get straightened out.

The reason those CS people can't get anything right is the turnover is so high - they can't get and keep anyone trained over 90 days.